I have paid the deposit on June 23rd and after many times of reminders and trying to do it also with help of – they have returned my money only on July 9th. Her receptionist has promised to return the money (50EUR additional payment) the same day and write me an email, but she lied: no emails, no money back. She doesn’t know what is a client oriented hotel manager. No excuses, no apologies for their behavior. In the morning we have met a very unpleasant lady, who claimed she’s the manager and we hoped to receive a kind of apologies from her for her unprofessional night shift manager, but no! She blamed on us, that we wanted to get into our paid room without paying again, because they have such rules! She was so rude and impudent towards us. Then I agreed to pay a deposit of 50EUR (what for?) and once it was paid we were allowed at 4:00 am to our double-paid room in hope to clarify all issues in the morning. We have discussed for more than 1 hour, trying to call his manager, trying to convince him somehow to get allowed to our paid room, because we had no other alternatives in the night. After I have asked many times to clarify this issue in the morning he mentioned: ok, you can sleep here in the lobby till morning and didn’t want to allow us to our paid room. But I have already paid 69EUR for the room without breakfast, because we didn’t need it.
The room price was 69 EUR, what was prepaid by me, he tried to charge additional 91EUR, after I have asked what for, he said: for room + two breakfast. What rule? There’s no such rule either on or hotel’s website to charge guests double for already paid room! Otherwise, he didn’t allow me and my wife inside. But on arrival I was extorted to pay again for my room, what was already paid and confirmed by ! The receptionist has tried to charge my card with new amounts and he mentioned for guarantee purposes and always said in bad English “I’m sorry, it’s the rule”. 1.26km from Escape Hunt Nantes I have booked this bho hotel through and paid it in advance because our flight to Nantes was with very late arrival at 2:00 in the night and this hotel seemed to be not so far from the airport.
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